An effective Warehouse Manager should:

 Manage warehouse in compliance with company’s policies and vision
 Oversee distribution and maintenance operations
 Setting up layout and ensure efficient space utilization

 Direct receiving, warehousing and distribution operations.
 Oversee the efficient receipt, storage, value-adding servicing and dispatch of a wide variety of products.
 Ensure productivity targets are achieved and that all warehouse processes are running smoothly and promptly.

 Strategically manage warehouse in compliance with company’s policies and vision
 Oversee receiving, warehousing, distribution and maintenance operations
 Setup layout and ensure efficient space utilization
 Initiate, coordinate and enforce optimal operational policies and procedures
 Adhere to all warehousing, handling and shipping legislation requirements
 Maintain standards of health and safety, hygiene and security
 Manage stock control and reconcile with data storage system
 Prepare annual budget
 Liaise with clients, suppliers and transport companies
 Plan work rotates , assign tasks appropriately and appraise results
 Recruit, select, orient, coach and motivate employees
 Produce reports and statistics regularly (IN/OUT status report, dead stock report )
 Receive feedback and monitor the quality of services provided

Certified Warehouse Manager Body of knowledge
Role of a Warehouse
 Benefits of Warehousing
 Functions of Warehouses
 Need for Holding Stock
 Characteristics of Warehouses
 Warehousing Efficiency and Effectiveness
 Information and Technology Requirements
 Measuring Performance

Role of Warehouse Manager
 Challenges for Warehouse Managers
 Attracting and Retaining Warehouse Employees
 Ageing and Constantly Changing Workforce
 Employee Training

Warehouse processes
 Cross Docking
 Quality control

Warehouse Operating Principles
 Warehouse Design
 Types of Warehouses
 Warehouse Location
 Planning the Distribution Warehouse
 Warehouse Layout
 Qualitative Factor Rating Method

Picking Strategies and

 Picker to Goods
 Goods to Picker
 Automated Picking
 Material Handling Equipment
 Storage Equipment

Order picking methods
 Industry Trends Affecting Order Picking
 Modern Order Picking Systems
 Stock Profiling
 Order Picking Alternatives
 Order Picking Strategies
 Pick-To-Light Systems
 Paper Pick Lists
 Pick by Label
 Pick by Voice
 Barcode Scanning
 Radio Frequency Identification
 Pick by Light/Pick to Light
 Put to Light
 Type of Picking System and Equipment

Warehouse processes from Replenishment to Dispatch
 Value Adding Services
 Stock Management
 Stock or Inventory counting
 The Annual count
 Returns Processing
 Role of Driver in Transportation

Warehouse Management System
 WMS Requirement
 Other Functionality/Considerations
 Why does a company need a WMS?
 Advantages of WMS
 Choosing a WMS
 Selection Process
 Software as a service

Warehouse Layout and Design
 Requirement for a Redesign
 Design Approach
 Warehouse Design

Storage and Handling equipment
 Storage Systems
 Automated storage and retrieval Systems (AS/RS)
 Temperature-Controlled Storage
 Storage of Packaged Dangerous Substances

Warehouse costs
 Types of costs
 Return on investment (ROI)
 Traditional versus Activity Based Costing Systems
 Activity based Costing for Multi-Principals
 Calculating Warehouse Storage Costs
 Logistics Charging Methods

 Why should one outsource?
 Outsourcing Decision
 Role of Third Party Contractors
 Choosing the Right Partner
 Managing Third Party Relationship
 Why contracts with third party fail?
 Future of Outsourcing

Warehouse and the environment
 Environmental Effects
 Environmental Impact Assessment Tool
 The Environment Model
 Flow chart of Green Logistics
 Steps to for Improvement


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